Why use the calculator?
The results could very well surprise you. The cost of missed calls on your business may well stagger you when you take the result to a yearly figure.
Verdi business messaging
Australia’s leading Virtual message service is offering a two-week free trial to interested
participants, so you can actualise the calculations to your business.
Click to contact Verdi Messaging
The average business misses about 50 calls a month.
At least 20% could be sales
The product value of $300
and a 50 % margin represents a potential loss of $1500 a month or $18,000 a year.
We thought about introducing a lifetime value calculation to extend this further but the result would be staggering.
A Physiotherapist customer may return over many years and spend about $700 a year
Say 5 years so a return of $3500.
A dental client two times a year with an average spend of $500 for 10 years a missed return of
A tyre store with a $1200 sale every three years
Car service centre with a 10-year customer could forgo $ 5000 in a single missed call
It is not only about money.
Your brand is important in the know, like and trust principal of selling. Missed calls at
any time can damage your brand and remove a whole family of clients forevermore.
At Verdi, they concentrate on maintaining your brand.
Staff support is front of mind
There are times that duties conflict with each other and the pressure on front line staff to juggle the requirements is a difficult situation and something must give.
Somethings you can recover and some you can’t.
With a good support Message service telephone calls can be recovered efficiently and effectively.