There is no better time than to look for customer service jobs from home. It is just as important now as ever to be a work from home consultant.
Customer service skills
I write this in the middle of the Covid_19 lockdown when millions have moved home and companies have suddenly discovered that Customer service consultants or representatives are an easy application.
First of all are the tools required and these can be pretty basic.
|Internet||A reliable fast service|
|Phone||Mobile or fixed|
|Computer||Desk top or lap top|
|Areas to work||Your own little space|
|Application||Your dedication to the effort|
Customer service skills are learned on the job.
Every job you do will require some basic skills that come with the appointment.
For example, it may be product knowledge, pricing, company knowledge, times of trading etc.
These will be introduced at the time of appointment along with the customer service goals you will be expected to achieve. You can't plan these unless you target a specific consultant role.
Your customer service duties will be provided to you and tips to meet their expectations
However, what you do need to supply is a clear speaking and confident voice if verbal traffic is to be used and natural typing and computer skills even if basic.
Customer service roles to avoid
Importantly is my second piece of critical advice for anyone starting anew in Customer service.
The internet is full of scammers that take advantage of those that are more susceptible to working for nothing.
When we start looking for internet jobs we take the easy opportunities that are presented and wrapped up as great income earning methods for instant wealth. I did them, my wife tried and many others as well but the scammers made the money we paid with time.
This will include surveys, emails, shopping and others offering insignificant returns for lots of work.
Importantly, if you are going to work, then do it for the best return available and not for peanuts.
What most starters don't realise is that you are better off doing a training course than wasting time on $0.20 an hour jobs. It would have made me a lot more money and much quicker with this advice. Wealthy Affiliate training is free to start.
Customer service examples
I just know that you are chaffing at the bit wanting to know what jobs you can do working from home and being a great customer service representative.
I grabbed a short list from Google to start you thinking. These are simply ideas along the lines of what is available.
- Tech support
- Online Chat
- Home Call centre
- Virtual assistant
- Social Media Manager
- Writer or blogger
- Billing and credit management
- Sales support
- Cold calling
- Co-ordinator and scheduler
- Business newsletters
- Email marketing
- SMS services
Some will be of interest, others not so much. One factor will be whether you are working locally or nationally.
I have a small business and do all the support activities.
My billing is done by my Virtual Assistant who works part-time from home.
At times I use short term labour for customer acquisition. As a result, we use three different roles in one business.
My best customer service objective
I need to draw a softline between customer service plans and marketing as they do tend to merge at times.
Customer service is a support based activity for a client that wants to keep his customers loyal. or as Wikipedia says;
Customer service is the provision of service to customers before, during, and after a purchase.Wiki
Everything starts with a plan around the customer service duties you would like to perform. This will include the time you will commit to the opportunity and the skills you bring to the table.
This plan will indicate the direction you wish to proceed and provide the details for your Customer Service resume. You may have to go after a position if it does not walk through the door.
We all have personal strengths and weaknesses as well as likes and dislikes and these should be focussed in a direction that you want.
Using a Job provision company
I just googled a local company that provides work opportunities and found several service jobs working from home part time.
By now you will have an idea of what you want to do so focus your abilities toward a position you will like. If being a bit timid telemarketing as an example is a no go, it is soul destroying for many of us who can't handle rejection.
Customer service jobs from home and finding customers.
Chasing your own Customer service business
Yes, you can go out there and ask for work if you want a local based opportunity. If you have a resume and a plan then it is just convincing someone of the value that you will bring to the table.
Think about debtor collection over the phone, calling to confirm appointments for the medical industry, keeping Facebook up to date for small businesses.
Bulk emails and newsletters
Soft selling to clients for a product or service.
An example may be a doctor reminding people to get a flu injection, a mechanic reminding about car servicing, a real estate company about a new home just listed.
Walk down the local street and put yourself in their hands and dream up an opportunity. It may be for one client or more but it will be the basis of a real business for you.
Design the service around your hour, kids at home or at school when you are free to put in a concentrated effort.
Your clients want results and you want them as often as possible.
First of all, I trust some gaps in your knowledge have been filled. Secondly, I have instilled enough enthusiasm to get you off your butt and to start chasing a dream.
Finally there is no better time than now, businesses have learned to accept remote workers provide a valuable option and that was proven during the stay at home crisis as many moved out of the office.
Importantly, you need to provide a work ethic that will guarantee results. Working from home requires a degree of dedication that an office does not.
Productivity certainly fell during Covid times because most were not structured well enough to avoid temptations when no one is looking.
|I have worked from home for many years and work in set periods of time to make sure I accomplish a good effort and result.